How your order ships.

Orders are processed during normal business hours. Once your payment clears and the items are picked, the package is handed off to the carrier. Weekends and observed holidays shift the processing window to the next available business day.

Final delivery windows depend on the destination and the carrier selected at fulfillment. We will confirm these windows on this page once our shipping partner is locked in.

Shipping rates are calculated at checkout from the destination, the package weight, and the service level. We do not currently publish a separate rate card — the checkout total reflects the live rate from the carrier.

We intend to offer free shipping above an order threshold. The exact threshold, and the categories it covers, will be finalized and posted here.

You receive a tracking email as soon as the carrier scans your package. Tracking updates typically appear within twenty-four hours of each carrier handoff.

Reach us through the Contact page as soon as you spot a typo. We can update the address while the order is still being picked, but once the package is in transit we can only ask the carrier to reroute on a best-effort basis.

Some kits ship in a single box and some ship from multiple warehouses. When an order is split into multiple shipments, you receive a tracking email per package and you are only charged once.

Weather events, peak-season volume, and labor actions at the carrier can delay a package. We send a status note when we see a delay and follow up with the carrier on your behalf.

If tracking confirms a package is lost in transit, we send a replacement at no additional cost or refund the order in full — your choice.

Packages returned to us because the address was undeliverable can be reshipped once a corrected address is provided. Reshipment costs are quoted before the package leaves again.

International shipping is being prepared. We will publish the supported destinations, the carriers, and the typical transit windows before opening international orders.

International orders may be subject to import duties and taxes that are collected by the destination country. We do not currently collect these fees at checkout; they are paid to the carrier on delivery.

Preorder items ship once our studio confirms stock. The estimated ship window is shown on the product page and is updated as soon as the studio sends a new date.

If anything arrives damaged, missing, or incorrect, send a photo through the Contact page and we will arrange a replacement, refund, or appropriate remedy.