Return & Refund Policy
How returns and refunds work.
This Return and Refund Policy describes how Sunday Reset handles returns of eligible items, refunds, exchanges, and order cancellations. We will keep it current as operations are confirmed; sections marked “Review before launch” depend on details we are finalizing with our operations team.
Return window
We accept returns of eligible items within a window we are finalizing with our operations team. The exact number of days will be posted here once the policy is in place.
Item condition
Returned items should be unused, in their original packaging, and with all included inserts. Items that show use, missing parts, or packaging damage may receive a partial refund or be sent back to you.
Eligible items
Most unused products in original packaging are eligible for return within the window. Sale items follow the same window unless the product page states otherwise.
Non-returnable items
For hygiene reasons, opened skincare, opened food, and personalized items are not eligible for return. Digital products and final-sale items are also non-returnable.
Bundle returns
Reset Kits can be returned as a complete bundle at the bundle price. Partial bundle returns are not supported; if one component is the problem, send a photo through the Contact page and we will arrange a remedy for that specific item.
Damaged or incorrect items
Send a photo through the Contact page within seven days of delivery. We arrange a replacement or refund and do not require the damaged item to be shipped back.
Return shipping
For eligible returns, we provide the return address once the return is approved. Return shipping costs are quoted before the package is sent so the cost is clear up front.
Refund timing
Refunds are issued to the original payment method within a few business days of the return being received and inspected. Your bank may take additional time to post the credit.
Exchanges
For a different size, color, or product, place a new order and start a return for the original item. This is faster than an exchange because it gets the new product on its way immediately.
Order cancellations
Reach us through the Contact page within the next few hours of placing the order. Cancellations are only possible while the order is still being picked; once the package is in transit we can no longer cancel.
Final-sale items
Final-sale items are clearly marked on the product page and are not eligible for return. Reach us if a final-sale item arrives damaged or incorrect and we will arrange a remedy.
Contact process
All returns and exchanges are coordinated through the Contact page. Send your order number, the email used at checkout, and a short description of the issue, and the team will respond with the appropriate next step.